Shift Leader at Caffè Nero - Fenway Café

About this role

Join us at Caffè Nero as a Shift Leader, where your primary role will be to exemplify our company culture, leading the Store team to provide top-notch standards of coffee and unparalleled customer service to all our patrons. In this position, you will be the face of our brand, ensuring each customer feels welcome and receives a memorable experience. As a key team player, you will communicate effectively with customers, colleagues, and managers, keeping customer satisfaction at the forefront of every interaction. In addition to being a customer service superstar, you will play a crucial role in maintaining our store's aesthetic and operational standards. This includes ensuring cleanliness, following established procedures, and managing daily cash, food, and inventory paperwork. Your proactive participation in monthly deep cleans, team meetings, product sampling, and reviewing customer comments will significantly contribute to our continuous improvement efforts.